Common Queries

You Asked, We Answered


How long does it take to process an order?

Please allow 2-3 days for your order to be processed for shipping. We make every effort to fulfil order as quickly as possible.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you have not received your order within 3 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.

Can I change or cancel my order?

You may contact us at including your name, order number and the full details of why you want to change or cancel your order. However, once your package has been shipped, we can no longer change/cancel your order.

Please make sure all orders are correct before proceeding with payment

Where can I purchase your product?

Our products are available anywhere in Australia and Philippines.

If you are in Australia, you may place an order through our website

Are your products Vegan and Cruelty-Free?

Yes! All our products are 100% cruelty-free and NOT tested on animals.

All our products used organic, vegan, and natural ingredients EXCEPT our Bullet Lipsticks.

If you have any further questions, please do not hesitate to contact us at


Contact Us

Brisbane, Australia

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