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Store Policies

Because We Care

At crie cosmetics, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

 

Shipping Policy

How It Works

All orders are processed within 2-3 business days, after receiving your order confirmation email. You will receive another notification when your order has shipped. Shipping charges for your order will be calculated and displayed at checkout.


Shipping rates within Australia

Parcel Post (estimated 2+ business days delivery)

Small (up to 500g) - $8.95

Medium (up to 1kg) - $12.20

Large (up to 3kg) - $15.35


Additional cost of $2.50 will be applied to every order for special protective packaging.

 

Pick Up Policy

Everything You Need to Know

You can skip the shipping fees with free local pickup at Chermside 4032 Brisbane, Australia. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2-3 business days. We will send you an email when your order is ready along with instructions. Please have your order confirmation email with you when you come.

 
Female Model

Return Policy

Customer Satisfaction

We accept returns if your order arrives damaged in any way. Please email us as soon as possible at criezelle@criecosmetics.com, including your order number, your name, contact number, complete details of your concern and a photo of the item’s condition.


Items to be returned must be sent to us with complete packaging including the box, pouch, lid, etc.


Please note that the original shipping fee will not be refunded and the shipping fee for the returned item will be shouldered by the buyer.


If you have any further questions, please do not hesitate to contact us at criezelle@criecosmetics.com

 
 

Contact Us

Brisbane, Australia

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